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Short Courses

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Wholesale and retail operations

People like consistency. Whether it’s a wholesale or a retail business, they want to come in and see what you are famous for. Wholesale and retail operations addresses skills and competencies for enabling employees to perform in their positions effectively. In this environment buys and sells a wide range of products and stock form manufacturers to the consumer. Throughout this process number of people perform a variety of functions; however, consistency thought the chain will make a difference.

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Objective

To empower wholesale/retail sector employees with formalized and brand dominated buying and selling markets.

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Content

  • Introduction to retailing,
  • Retails store customer management,
  • Stock management,
  • Cash handling, and
  • Upkeeping brand/shop image.

Learning Outcomes

By the end of the Course period learners should be able to:

  • Ensure a positive customer experience in a Wholesale and Retail business unit.
  • Explain how employees can influence the objectives of a Wholesale and Retail business unit.
  • Cash up point of sale and deposit unit takings.
  • Administer the movement of stock into and from a W and R unit.
  • Control credit accounts in a Wand R environment.
  • Provide a sales service to customers of a retail unit.
  • Provide a sales service to customers of a wholesale unit.
  • Enhance the sale and preparation of perishable foods.

Pedagogy

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including class session, role playing, group discussions and tutorials, and problem-solving exercises.


Who should attend

Any public and private enterprise personnel, and those who are interested to learn the wholesale and retail markets and its operations.


Duration

3 days or 24 hours
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+267 310 2588