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Short Courses

Do you know how to continually be captivating to your customers and potential customers? If not, visit LBC

Customer Care

Customer service is an art and it must be learned. To develop and re-qualify that employees represent organization in a professional and friendly way. It is essential to ensure clear and effective communication with customers. Each customer using any organization should receive a positive and seamless service that is professional manner. Customers who are handled well will notice the good service, bring more business and hopefully build a long-term relationship with company or the business. Customers who are not handled well may damage organization reputation and take their business to the competition.

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Objective

Equip learners/participants with the skills required to confidently manage customer with care. Organization will have different types of customers with different behaviors. Practical techniques and checklists will help the learners to solve difficult situations and manage all types of customers. Participants will also be encouraged to develop good understanding of their work.

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Content

  • Understanding the customer,
  • Buying behaviors of the customer,
  • Handling customer complaints,
  • Exceptional customer care service, and
  • Understanding Service Quality (Servqual).

Learning Outcomes

By the end of the Course period learners should be able to:

  • Define Good Customer Service.
  • Gain Confidence with Customers.
  • Deliver a Positive Experience on Customer Care.
  • Advance good Listening and Responding to customers.
  • Build Customer Loyalty.
  • Personalize Customer Relationships.
  • Handle Difficult, Rude or Indifferent Customers.

Who should atttend

Any public and private enterprise personnel, and those who are interested to learn the customer care basics.


Duration

2 days or 16 hours
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