Customer service is an art and it must be learned. To develop and re-qualify that employees represent organization in a professional and friendly way. It is essential to ensure clear and effective communication with customers. Each customer using any organization should receive a positive and seamless service that is professional manner. Customers who are handled well will notice the good service, bring more business and hopefully build a long-term relationship with company or the business. Customers who are not handled well may damage organization reputation and take their business to the competition.
Equip learners/participants with the skills required to confidently manage customer with care. Organization will have different types of customers with different behaviors. Practical techniques and checklists will help the learners to solve difficult situations and manage all types of customers. Participants will also be encouraged to develop good understanding of their work.Apply Now
By the end of the Course period learners should be able to:
Any public and private enterprise personnel, and those who are interested to learn the customer care basics.